1) Where there is a problem with your order, such as the wrong Artwork arrives or any Artwork is faulty or missing, then we ask that you contact us directly using the information sent with the artwork or email us at gallerysilverscapes03@gmail.com within 14 days after the day you received the Artwork.
(2) Once you contact us then, on behalf of the Artist/curators/consultant, we will assist you as much as possible by liaising between Buyers and Artists/consultant/curator to deal with any problems.
(3) Depending on the problem with your order we will advise you whether;-
(a) You should send photos of the damaged Artwork and packaging and retain the artwork as you are advised should the courier or the representative wish to inspect it and/or
(b) We will make arrangements for a carrier to collect the Artwork from the address the Artwork was delivered to. Collection will usually be Monday – Friday, 8am – 7pm or
(c) The artist will ask you to return the Artwork to them
(d) You should retain the Artwork and all original packaging for 30 days so that it can be inspected
(4) When returning any Artwork we ask that you please repackage the goods securely, to guard against damages, and remove all shipping labels and print the address and/or return label sent to you, and attach it to the parcel.
(5) Within 14 days of receipt of the faulty Artwork the Artist will either
(a) repair the Artwork OR
(b) provide a replacement OR
(c) provide a refund, to include any delivery charges you paid when you placed your order
(6) Refunds are made with 14 days of the date the Artwork is receive using the same payment method that you used to pay us. Please bear in mind that some payment methods mean that a refund may take up to 7 days to reach your account
(7)The Gallery only stores personal details of the customer, such as name, address, telephone number, email, necessary to process the order.